Terms and Conditions
Welcome to Weaves of Kashmir ['WOK']. This website is owned and operated by Ethereal Weavers Private Limited. By accessing our website and purchasing our products, you agree to be bound by these Terms and Conditions stated below.
Shipping Policy
Global Shipping
WOK offers global shipping to countries maintaining diplomatic relations with India, including North America, Europe, Australasia, and South America.
Shipment Processing Time
Orders are processed within 2-3 business days or as per the specific lead time mentioned for the product. Shipments may be delayed
during high volume periods or holidays.
Shipping Rates and Delivery Estimates
Shipping is free on all items. Customers are responsible for
customs, duties, taxes, and other fees imposed during or after shipping. Items are largely exempt from customs duties and taxes within the India.
Shipment Confirmation and Order Tracking
A shipment confirmation email with a tracking number is sent once the order is shipped.
Damages
In case of damage during transit, contact WOK with order details immediately.
Incorrect Shipping Addresses and Refused Delivery
WOK is not responsible for wrong
shipping addresses provided by the customer.
Missing or Stolen Shipments
In case of non-receipt of order despite delivery confirmation, contact WOK for a claim and investigation.
Privacy Policy
Our Commitment
Ethereal Weavers Private Limited is committed to protecting your privacy.
Collection of Device Data
Device ID and IP address are collected for targeted notifications and location-specific content.
Registration
Personal information such as name and email address is required for registration and order processing.
Orders
Personal and financial information is collected for billing and order fulfilment.
Affiliate Program
Information collected for
affiliate program sign-up includes name, email address, and referring URL.
Newsletters
Email addresses are used for sending newsletters, with an option to unsubscribe.
Links to Other Sites
WOK is not responsible for the privacy practices of third-party sites linked to its website.
Security
Personal information is protected using SSL encryption and industry-standard security measures.
Choice/Opt-Out
Users can opt-out of receiving communications or request the removal of their information from the database.
Terms of Use
User Eligibility
Our goods and services are available to individuals who can form legally binding contracts under the Indian Contract Act, 1872.
Account and Registration Obligations
Users are responsible for
maintaining the confidentiality of their account information.
Use of the Website
Users must not engage in any
illegal activities or violate any third-party rights.
Intellectual Property
All content on the website is
owned by Ethereal Weavers Private Limited and protected by intellectual
property laws.
Indemnity
Users agree to indemnify Ethereal Weavers Private Limited against any claims or damages arising from their actions.
Applicable Law
The agreement is governed by the
laws of India, with jurisdiction exclusively in Mumbai.
Return Policy
We do not accept returns or exchanges. An exception is made ONLY if 1.) an incorrect product has been delivered to you or 2.) the product you receive has a genuine manufacturing defect.
If you are unsure of any aspect of your purchase, we implore you to email us and we will get back to you at the earliest. Customers are responsible for return shipping charges. A trackable shipping method is recommended.
In the event of a refund as described above, the refund will be credited to the original source within 7 days upon receipt of the product by us.